LG 25, DT Mega Mall, DLF Phase 1, Gurgaon Pin Code - 122002, Haryana, India
91 8750208099
Ticketing: 8448993285
Hotels: 9711208099
Packages: 8448993284
Accounts: 8920132709
Groups: 9891108099
Visas: 9911993438
info@travelntime.com
At Travel N Time, we understand that travel plans may change due to personal, professional, medical, operational, or other unforeseen circumstances. Our cancellation and refund policy is designed to provide clarity regarding cancellations, amendments, and refunds for travel services booked through us.
By making a booking with Travel N Time, you acknowledge and agree to the terms of this Cancellation & Refund Policy, together with the specific terms and conditions applicable to the airline, hotel, tour operator, visa provider, or other travel service booked.
All cancellations are subject to the cancellation, amendment, refund, and no-show policies of the respective service provider/supplier. Depending on the booking, these may include:
The applicable cancellation terms will generally be communicated to the customer at the time of quotation, booking, or confirmation.
Where a supplier's cancellation policy provides for a refund, Travel N Time will process the eligible refund after receiving the applicable refund from the supplier.
Flight bookings are subject to the fare rules and cancellation conditions of the respective airline and fare type. Depending on the ticket conditions, a flight booking may be:
Any refund will be calculated after deducting applicable:
If an airline cancels a flight or makes a significant schedule change, the refund or alternative travel arrangement will be governed by the applicable airline policy and fare rules.
Where the airline authorises a refund, Travel N Time will initiate the refund process after receiving/processing the applicable amount from the airline or relevant booking channel.
Hotel bookings are subject to the cancellation policy of the respective hotel, hotel chain, wholesaler, bed bank, or booking supplier. Hotel bookings may be:
The applicable cancellation deadline and charges will depend on the specific rate and booking conditions.
If a hotel booking is cancelled after the permitted cancellation deadline, the applicable cancellation/no-show charges may be deducted from the refundable amount.
For non-refundable hotel bookings, no refund may be available unless the hotel or supplier voluntarily authorises an exception.
Cancellation of domestic or international tour packages will be subject to the cancellation terms specified in the quotation, itinerary, invoice, booking confirmation, or package-specific terms.
Cancellation charges may include amounts payable to:
For customised or group bookings, cancellation charges may vary depending on the number of days remaining before departure and the commitments already made to suppliers.
Visa application and visa assistance services are subject to the terms of the relevant embassy, consulate, visa application centre, government authority, or visa processing partner.
Visa fees, government fees, appointment fees, processing charges, service charges, and other third-party fees may be non-refundable once paid or once the application/appointment process has commenced, subject to the applicable rules of the relevant authority.
Travel N Time does not guarantee the approval of any visa application. Visa refusal, rejection, delay, appointment unavailability, or inability to travel does not automatically entitle the customer to a refund of non-refundable government, embassy, visa centre, supplier, or service charges.
Where a booking is eligible for a refund, Travel N Time will initiate the refund process after determining the refundable amount and receiving/confirming the applicable refund from the relevant supplier or booking system.
Approved refunds will generally be processed to the original mode of payment used for the booking. For example:
Travel N Time may request additional information or verification before processing a refund to prevent fraudulent or unauthorised refund requests.
The time required to receive a refund may depend on:
Accordingly, Travel N Time cannot guarantee an exact date by which a supplier-initiated refund will reflect in the customer's account.
Once the refundable amount has been received/approved and processed by Travel N Time, the customer will be informed accordingly.
Travel N Time may charge applicable service fees, convenience fees, professional fees, booking fees, amendment fees, or other charges for services provided.
Unless otherwise specifically stated in writing, such charges may be non-refundable, even where the underlying airline, hotel, or supplier permits a refund.
Any applicable service charges will be communicated to the customer wherever reasonably practicable before confirmation of the booking.
If a customer fails to use a confirmed travel service without cancelling it within the applicable cancellation period, the booking may be treated as a no-show.
No-show charges will be governed by the applicable supplier's terms. Depending on the booking, a no-show may result in:
Customers are advised to contact Travel N Time before the scheduled departure/check-in time if they are unable to travel.
Customers requesting cancellation should contact Travel N Time through the official contact details provided on our Website.
A cancellation request will be considered effective only after it has been received and acknowledged by Travel N Time.
Cancellation requests received outside business hours, on weekends, public holidays, or after the supplier's cancellation deadline may be treated as received on the next working day, subject to the applicable supplier rules. Customers should therefore submit cancellation requests as early as possible.
Requests to change travel dates, passenger names, destinations, room types, hotels, flights, or other booking details are subject to the terms and availability of the relevant supplier.
Additional charges may apply, including:
An amendment request does not guarantee that the requested change will be available.
Where a specific cancellation, refund, amendment, or no-show policy has been provided in the customer's:
that specific booking policy shall apply to the relevant booking, to the extent permitted by applicable law.
In the event of a conflict between this general Cancellation & Refund Policy and a specific supplier/booking policy communicated to the customer, the specific booking terms applicable to that service will generally govern.
If a refund is required due to an error directly attributable to Travel N Time, we will review the matter and, where appropriate, process the applicable refund or correction in accordance with applicable law and the circumstances of the case.
This provision does not apply to errors, cancellations, delays, schedule changes, or service failures caused by airlines, hotels, suppliers, payment providers, government authorities, or other third parties.
Travel services may be affected by circumstances beyond the reasonable control of Travel N Time, including but not limited to:
In such circumstances, refunds, credits, rebooking, or alternative arrangements will be subject to the policies and decisions of the relevant service provider and applicable law.
Travel N Time will make reasonable efforts to assist customers in obtaining any refund, credit, rebooking, or alternative arrangement available from the supplier.
Where applicable, the following amounts may be deducted before processing a refund:
The final refundable amount will therefore depend on the actual amount recoverable from the relevant supplier.
For customer protection and transaction verification, refunds will generally be made to the same payment method from which the original booking payment was received.
Travel N Time will not ordinarily make refunds to a different individual, bank account, card, or payment method unless required or permitted by applicable law or after completing appropriate verification.
In cases where the original payment method is unavailable or technically incapable of receiving a refund, Travel N Time may request alternative bank/payment details and conduct appropriate verification before processing the refund.
If a customer believes that a refund has not been processed correctly, the customer should contact Travel N Time with:
We will review the booking and applicable supplier rules and provide the customer with the applicable refund status.
Travel N Time reserves the right to update or modify this Cancellation & Refund Policy from time to time.
The updated policy will be published on our Website with the revised “Last Updated” date.
The cancellation and refund terms applicable to a particular booking will generally be those communicated and accepted at the time of booking, subject to applicable law and supplier terms.
For cancellation, amendment, or refund-related requests, please contact:
Travel N Time
LG 25, DT Mega Mall, DLF Phase 1,
Gurgaon, Haryana – 122002, India
Email: info@travelntime.com
Phone: +91 8750208099
Website: www.travelntime.com
Please review the cancellation and refund conditions applicable to your specific booking before making payment.
All cancellations and refunds are subject to the applicable airline, hotel, tour operator, visa provider, or other supplier's terms and conditions. Eligible refunds will generally be processed to the original mode of payment after deduction of applicable supplier charges, penalties, non-refundable amounts, and Travel N Time service/convenience charges, where applicable.