Office Address

LG 25, DT Mega Mall, DLF Phase 1, Gurgaon Pin Code - 122002, Haryana, India

Contact Us

91 8750208099

Department Contacts

Ticketing: 8448993285

Hotels: 9711208099

Packages: 8448993284

Accounts: 8920132709

Groups: 9891108099

Visas: 9911993438

Email Address

info@travelntime.com

Privacy Policy

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PRIVACY POLICY

Travel N Time (“Travel N Time”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website www.travelntime.com (“Website”), contact us, make an enquiry, book travel services, or otherwise interact with us. By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Travel N Time

Travel N Time is a travel services company providing travel-related services including, but not limited to:

  • Flight bookings
  • Hotel bookings
  • Domestic and international tour packages
  • Visa assistance and related services
  • Group travel arrangements
  • Holiday planning and customised itineraries
  • Travel-related enquiries and consultations

Our registered/office address is:
Travel N Time
LG 25, DT Mega Mall, DLF Phase 1,
Gurgaon, Haryana – 122002, India
Email: info@travelntime.com
Phone: +91 8750208099

2. Information We Collect

Depending on the services you request, we may collect the following categories of information:

A. Personal Information

This may include:

  • Full name
  • Date of birth
  • Gender, where required for travel bookings
  • Nationality
  • Passport details
  • Visa details
  • Contact number
  • Email address
  • Residential or correspondence address
  • Billing information
  • Travel preferences
  • Emergency contact details

B. Travel and Booking Information

When you request or purchase travel services, we may collect information such as:

  • Travel dates
  • Departure and arrival locations
  • Destination details
  • Flight preferences
  • Hotel preferences
  • Passenger details
  • Room requirements
  • Visa requirements
  • Special travel requests
  • Meal preferences
  • Other information necessary to arrange your travel services

C. Payment Information

Where applicable, payments may be processed through third-party payment gateways, banks, airlines, hotels, suppliers, or other authorised service providers. We may receive limited payment-related information necessary to confirm and reconcile your transaction. Travel N Time does not intend to store complete credit/debit card numbers, CVV numbers, passwords, or other sensitive payment authentication information on its servers unless specifically required and lawfully permitted.

D. Information You Provide Through Forms

We may collect information when you:

  • Submit a contact form
  • Request a quotation
  • Submit a tour enquiry
  • Request visa assistance
  • Subscribe to our newsletter
  • Request a callback
  • Communicate with our team through email, telephone, WhatsApp, or other communication channels

E. Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of access
  • Referring website
  • General Website usage information

This information may be used to improve Website functionality, security, performance, and user experience.

3. How We Use Your Information

We may use your personal information for legitimate business and service-related purposes, including:

  • Processing travel enquiries
  • Preparing quotations
  • Making flight, hotel, tour, and other travel bookings
  • Arranging visa assistance
  • Communicating with you regarding your enquiry or booking
  • Confirming and managing reservations
  • Processing or facilitating payments
  • Providing customer support
  • Responding to requests and complaints
  • Sending booking confirmations, invoices, vouchers, tickets, and travel documents
  • Providing important travel-related updates
  • Customising travel recommendations and services
  • Improving our Website, products, and services
  • Preventing fraud, misuse, and unauthorised activity
  • Maintaining business and accounting records
  • Complying with applicable laws, regulations, court orders, and governmental requirements
  • Sending promotional communications where permitted and, where required, based on your consent

4. Travel Service Providers and Third Parties

Travel arrangements frequently require us to share relevant information with third parties. Depending on the service requested, these may include:

  • Airlines
  • Hotels and resorts
  • Tour operators
  • Destination management companies
  • Visa processing partners
  • Embassies, consulates, and governmental authorities
  • Transport providers
  • Insurance providers
  • Payment gateways
  • Technology and IT service providers
  • Communication service providers
  • Other suppliers necessary to fulfil your requested travel arrangements

We only intend to share information that is reasonably necessary for providing the requested service, processing a transaction, meeting legal requirements, or protecting our legitimate interests.

5. International Transfers of Information

Travel services may involve destinations, airlines, hotels, visa authorities, or service providers located outside India. Where necessary to arrange your travel services, relevant personal information may therefore be transferred to or accessed by service providers located in other countries. We take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable legal requirements.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve Website functionality and user experience. Cookies may be used for purposes such as:

  • Remembering user preferences
  • Enabling Website functionality
  • Understanding Website traffic and usage
  • Improving Website performance
  • Analysing user behaviour
  • Supporting marketing or advertising activities, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website. Where third-party analytics, advertising, or similar technologies are used, those third parties may process information in accordance with their own privacy policies.

7. Communications and Marketing

If you provide your contact information or consent to receive communications from us, we may contact you regarding:

  • Travel quotations
  • Booking updates
  • Travel services
  • New packages
  • Special offers
  • Promotions
  • Travel information
  • Newsletters

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication. Please note that even after opting out of marketing communications, we may continue to send essential service-related communications, such as booking confirmations, payment information, visa updates, or other communications necessary to provide the services you have requested.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing requested services
  • Maintaining booking and transaction records
  • Meeting accounting and legal obligations
  • Resolving disputes
  • Preventing fraud and misuse
  • Enforcing agreements
  • Protecting our legal rights

When personal information is no longer required for legitimate business or legal purposes, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Obtain information about the personal data being processed by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding processing of your personal information
  • Exercise other rights available under applicable data protection laws

Requests may be made using the contact details provided in this Privacy Policy. We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

11. Consent and Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw your consent at any time, subject to applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. Please note that withdrawal of consent may affect our ability to provide certain travel services where the information is necessary to complete your booking, visa application, payment, or other requested service.

12. Children's Privacy

Our Website and services are not intended to independently collect personal information directly from children without appropriate involvement or consent of a parent or lawful guardian where required by applicable law. Where travel bookings involve children or minors, the relevant information may be provided by a parent, guardian, or authorised adult for the purpose of arranging travel services.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms, payment gateways, airlines, hotels, travel suppliers, social media platforms, or other external services. We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

14. Fraud Prevention and Legal Compliance

We may process and disclose personal information where reasonably necessary to:

  • Detect or prevent fraud
  • Protect our customers, employees, business, or Website
  • Investigate unauthorised activity
  • Respond to legal proceedings
  • Comply with applicable laws and regulations
  • Respond to requests from government authorities, courts, law enforcement agencies, airlines, visa authorities, or other authorised bodies

15. Business Transfers

If Travel N Time undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements. Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

17. Grievance Redressal and Privacy Enquiries

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Travel N Time
LG 25, DT Mega Mall, DLF Phase 1,
Gurgaon, Haryana – 122002, India
Email: info@travelntime.com
Phone: +91 8750208099

We will make reasonable efforts to review and respond to privacy-related requests within the applicable time period prescribed by law.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of courts in India.

19. Contact Us

For privacy-related questions or requests, please contact:

Travel N Time
LG 25, DT Mega Mall, DLF Phase 1,
Gurgaon, Haryana – 122002, India
Email: info@travelntime.com
Phone: +91 8750208099
Website: www.travelntime.com

By using our Website or providing personal information to Travel N Time, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed as described above.